Refund and Cancellation Policy

This policy explains how cancellations and refunds work for paid DeskAcross plans. The Free plan involves no payment and needs no cancellation.

1. Cancelling and refunding are different things

Cancelling stops future charges. You keep your paid plan until the end of the period you already paid for.
A refund returns money for a charge that has already been made. A refunded license stops giving access to paid features.

To be confirmed: whether Pro is sold as a one-time license, a subscription, or both. Sections on renewal and cancellation apply only if a subscription is offered.

2. How to ask

Send a request through the contact page and choose Billing. Include the email address used for the purchase and the order reference from your receipt. Once customer accounts are available, you will also be able to start a request from Orders & Billing in your account.

Do not send card details. We do not need them to locate an order.

3. Eligibility for a refund

First purchase

You may request a refund of a first purchase within To be confirmed: refund window in days of the purchase date. To be confirmed: any conditions, for example whether a reason is required or whether activation affects eligibility.

Renewals

A renewal charge may be refunded if you request it within To be confirmed: renewal refund window in days of the renewal date. To be confirmed: whether renewal refunds are full or pro-rated.

Business plans

Seats bought through online checkout follow the rules above. Seats bought by quote or purchase order follow the refund terms in the order documents.

Statutory rights

Some countries give consumers a statutory right to withdraw from a purchase of digital products, sometimes with conditions tied to when delivery begins. Where such a right applies to you, it applies in addition to this policy. To be confirmed: country-specific wording for target markets, after legal review.

4. Full and partial refunds

A full refund returns the whole amount of a charge, including any tax collected on it.
A partial refund may apply when you reduce the number of Business seats or when part of a period is refunded. To be confirmed: rules for mid-term seat reductions and how the amount is calculated.

Refunds are returned to the original payment method. The time it takes to appear depends on your bank or card issuer. Currency conversion differences set by your bank are outside our control.

5. What we do with a request

We confirm we have received the request and give you a reference number.
We locate the order and check it against this policy. We may ask a question if the purchase email does not match.
We approve or decline the request and tell you which, with the reason if declined. To be confirmed: target response time.
If approved, the refund is issued through the payment provider and you receive a confirmation email.

6. Effect on your license and devices

After a full refund, the license is cancelled. Activated devices return to the Free plan limits the next time the application checks license status. To be confirmed: re-validation interval and offline grace period. Your local clipboard history stays on your computers.
After a partial refund for seats, the removed seats are reclaimed and the people assigned to them return to the Free plan.
After cancelling a subscription, nothing changes until the paid period ends. Then the license expires and devices return to the Free plan limits.

Limits that differ between plans, such as the number of devices in local network sync or cloud folder sync, apply again once a device is on the Free plan.

7. Payment disputes

If you dispute a charge with your bank or card issuer instead of contacting us, the license linked to that charge is suspended while the dispute is open. It is restored if the dispute is resolved in favor of the charge, and cancelled if it is not. Contacting us first is usually faster.

8. Who processes the payment

Payments and refunds are processed by To be confirmed: payment provider. To be confirmed: whether the provider is the merchant of record and therefore the seller on your receipt and the party that issues the refund and tax documents. The name on your card statement may be the provider's.

9. Changes to this policy

The version and date above identify the current text. A purchase is governed by the policy in force on the day it was made.